Monday, November 12, 2007

Dogwood Square Now Takes Discover Card

Dear Friends,

I just got off the phone with the nicest lady. I had called her because I couldn't get a reply to an e-mail I sent her. She told me that she had meant to cancel her order because she wanted to use her Discover Card and she couldn't find that card in those that Dogwood Square would take for payment.

She is from a small town in Michigan near Detroit and said that the economy there was really terrible. She said that even though it is time for shops to start hiring extra people for the holiday rush, no one was hiring this year. Things were so bad that many stores were already advertising 50% off sales just to get people in to buy.

She said that there were a lot of automotive workers where she lives and that the automotive industry was really in dire straights this year. And that there were a lot of people moving because they had lost their jobs.

Now how does that play into the bit about the Discover Card? Well, she said that Discover Card offered bonus points for everything you bought using their card. She said she had gotten coupons good for meals and gas and other things. So she and her family had stopped using all their other cards and only used their Discover Card now. And with the way the economy was going, every little bit helped.

I did end up cancelling her order after all, but she promised me that she would keep us in mind and would buy from us next time. And, because of her, I looked up Discover Card and, sure enough, they do offer a lot of benefits which people all over the country can take advantage of. So it was a no brainer for me, Dogwood Square now takes Discover Card.

I've said this so many times, but I think it is worth repeating...The very best thing about having this business is talking with our customers, whether on the phone or over e-mail. We absolutely have the very best customers!!!

Until next time...

Della

No comments: